Privacy Policy

Information We Collect

When you use The Monk Who Sold Biryani's services, we collect the following information:

• Personal Information: Your name, phone number, email address, and delivery address
• Order History: Details of your orders, items purchased, order dates, and preferences
• Payment Information: Transaction details and payment method (processed securely through Razorpay)
• Device Information: Browser type, IP address, and device identifiers for security purposes

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process your orders and send confirmations
• Delivery: To coordinate delivery with our partners and track order status
• Customer Support: To respond to your inquiries and resolve issues
• Marketing Communications: To send you updates about new menu items, promotions, and offers (you can opt-out anytime)
• Service Improvement: To analyze usage patterns and improve our website and service

Information Sharing

We share your information only when necessary:

• Delivery Partners: We share your address and contact details with our delivery partners to complete your order
• Payment Processors: Razorpay processes your payment information according to their security standards
• Legal Compliance: We may share information if required by law

We never sell your personal information to third parties.

Data Security

We take data security seriously. Your personal information is encrypted and stored securely. Payment information is processed through Razorpay, a PCI DSS compliant payment gateway. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

Our website uses minimal cookies for analytics and to remember your preferences. We do not use invasive tracking. Your choices regarding cookies can be managed through your browser settings.

Your Rights Under the DPDPA, 2023

India's Digital Personal Data Protection Act (DPDPA) 2023 gives you the following rights over your data:

• Right to access — Request a summary of the personal data we hold about you
• Right to correction — Ask us to fix inaccurate or incomplete information
• Right to erasure — Ask us to delete your data (subject to legal retention requirements for completed orders)
• Right to grievance redressal — Raise a complaint with our Grievance Officer (see below)
• Right to nominate — Nominate someone to exercise these rights on your behalf in the event of death or incapacity

To exercise any of these rights, contact our Grievance Officer below.

Grievance Officer

Asha
Head of Operations
hello@monkbiryani.com
301, 3rd floor, Astral Court, Building B,
Marutirao Gaikwad Nagar, Aundh, Pune 411067

We will respond within 30 days as required under the DPDPA.

Contact Us

The Monk Who Sold Biryani

Pune: 301, 3rd floor, Astral Court, Building B,
Marutirao Gaikwad Nagar, Aundh, Pune 411067

Mumbai: Shop 4, Hubtown Palmrose Apartment,
Shree Krishna Nagar, Andheri East, Mumbai 400093

WhatsApp: +91 74209 37200 (Pune) · +91 84848 98646 (Mumbai)