Refund and Cancellation Policy
Last Updated: April 17, 2026
Not happy? We'll make it right. Here's our refund policy, plain and simple.
Order Cancellation Window
You can cancel your order within 5 minutes of placing it. After this window closes, the order moves to our kitchen for preparation. Once the kitchen begins preparing your order, cancellation may not be possible.
Cancellation requests are processed immediately through our website or by contacting us via WhatsApp or phone.
Refund for Cancelled Orders
If you successfully cancel your order within the allowed window:
- Full refund: 100% of your order amount will be refunded
- Refund method: The refund will be issued to your original payment method (the same card, UPI, or wallet you used)
- Processing time: 5â7 business days for the refund to appear in your account
Quality Issues
If you receive your order and notice quality issues (incorrect items, poor quality, or anything else wrong), please contact us within 1 hour of delivery with photo evidence.
Upon verification, we will provide:
- Full refund for the defective item(s)
- OR replacement of the item(s) at no additional cost
Your satisfaction is our priority. We're committed to maintaining the highest standards.
Missing Items
If you notice any items are missing from your order, please report it within 1 hour of delivery. Include your order details and photos if possible.
We will:
- Issue a full refund for the missing item(s)
- OR send the missing item(s) in your next order
Late Delivery
While we strive to deliver on time, occasional delays may happen due to traffic, weather, or other unforeseen circumstances. Late delivery alone does not entitle you to an automatic refund. However, if your order arrives and is no longer suitable (damaged due to delay, cold, etc.), we will address it under our quality standards.
If you have concerns about a late delivery, please contact us and we will work with you to resolve the issue.
Refund Processing Time
Once a refund is approved and initiated:
- Monk Wallet balance: Instant (within minutes)
- UPI and digital wallets: 2â3 business days
- Credit/debit cards: 5â7 business days
- Cash on Delivery: Not applicable â no money was collected. If you paid via COD and need credit for a quality issue, we'll credit your Monk Wallet within 24 hours.
Please note: Processing times depend on your bank or payment provider. We initiate refunds promptly; delays beyond that are not in our control.
How to Request a Refund
To request a refund or report an issue with your order:
- WhatsApp (Pune): +91 74209 37200
- WhatsApp (Mumbai): +91 84848 98646
- Hours: 11 AM â 2 AM, every day
Be prepared to provide your order number and any relevant details about the issue. Photo evidence helps us process your request faster.
Exceptions and Exclusions
Refunds are not applicable for:
- Orders delivered as per your specifications
- Issues reported after 1 hour of delivery
- Changes of mind or preference (after the 5-minute cancellation window)
- Damage caused by customer mishandling after delivery
Contact Us
For any refund-related queries or issues:
The Monk Who Sold Biryani
Pune: 301, 3rd floor, Astral Court, Building B,
Marutirao Gaikwad Nagar, Aundh, Pune 411067
Mumbai: Shop 4, Hubtown Palmrose Apartment,
Shree Krishna Nagar, Andheri East, Mumbai 400093
WhatsApp: +91 74209 37200 (Pune) ¡ +91 84848 98646 (Mumbai)
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